HellBill » Hell Bill Area: » Bill Collectors » What do...please help

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  #1 (permalink)
: So over 2 years ago I ordered proactiv thinking it was only $20 for 3 months worth. Apparently they sent me a months worth and so after a month they sent 3 months worth and charged me $60. I wasn't expecting that and I didn't want to pay for it because the proactiv wasn't working anyway. So they said when I bought it if you didn't like it you could return for a full refund. So I decided to not pay the $60 and send it back so the balance would just be 0. But now they are sending debt collector notices saying that I need to pay the $60. It has been two years and I thought everything was settled. How can I get them to leave me alone?

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  #2 (permalink)
: Call the company directly and explain the situation. You shouldn't have to pay for product that you returned, especially when they have a satisfaction guaranteed guarantee.
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more..
  #3 (permalink)
: You have a couple of choices:

A.) Send a letter of dispute to the collection agency collecting the money

or

B.) Pay the bill under dispute to protect yourself and then seek reimbursement from the original company. Remember, paying a debt doesn't acknowledge that you owe it.
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  #4 (permalink)
: Send a certified letter to the debt collector telling them to not contact you regard this debt. They have to honor that under the Fair Debt Collection act. No one in the world is going to sue you over $60.

Compaies like Proactiv have a crappy reputiations for thier marketing because they have hidden lanaguge that allows them to keep charing you card if you don't go through a rigid song and dance.

And even if they were willing to waste the resources suing you, you have a solid defense against them as they are already acting with dirty hands.
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